Privacy Policy
Service Terms
When you buy from Disconnected, you're entering into an agreement with us. We sell streetwear to men aged 18 to 35. You agree to use our site lawfully and not to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the site. You won't attempt to gain unauthorized access to our systems or transmit viruses or malicious code. We reserve the right to refuse service to anyone at any time.
Your account is yours alone. Don't share your login credentials with anyone else. You're responsible for all activity that occurs under your account. If you discover unauthorized use, notify us immediately. We're not liable for losses resulting from unauthorized access to your account.
Privacy Matters
We collect information you provide directly, like your name, email, and shipping address. We also collect data about how you interact with our site through cookies and similar technologies. This information helps us process orders, improve our service, and send you updates about new products.
We don't sell your personal data to third parties. We share information only with payment processors and shipping partners necessary to fulfill your order. These partners are bound by confidentiality agreements. Your data is encrypted during transmission and stored securely on our servers.
You can update your information anytime through your account settings. If you want to delete your account, contact us and we'll remove your data within 30 days, except where we're required to keep records for legal reasons.
Returns & Exchanges
Under applicable European Union legislation, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason. Items must be returned in their original condition — unworn, unwashed, free from odours, stains or damage, with all original tags attached and in their original packaging.
To initiate a return or exchange, contact us at support@dscnnctclo.com with your order number, full name and the item(s) involved. Returns from Portugal are processed through the CTT Devolução Fácil service; for other EU countries we provide the return address and instructions by email. Refunds are issued to the original payment method within 14 days of receipt and inspection of the returned item(s).
For full details, please see our Returns & Exchanges Policy.
Shipping Details
We ship orders within 2 business days of purchase. You'll receive a tracking number via email so you can monitor your package.
Portugal: delivery in 1–2 business days for €3.99 — free on orders over €100. European Union: delivery in 5–7 business days for €5.99 — free on orders over €230.
Where a return results from a manufacturing defect or an order fulfilment error attributable to Disconnected, all shipping costs will be covered by us.
Liability Limits
Disconnected provides its site and products on an as-is basis. We make no warranties, express or implied, about the fitness or merchantability of our products. We're not responsible for indirect, incidental, or consequential damages arising from your use of our site or products.
Our total liability to you is limited to the amount you paid for the product in question. This includes any claims related to defective merchandise, shipping delays, or service interruptions. Some jurisdictions don't allow limitation of liability, so this may not apply to you.
Nothing in these terms affects your statutory rights as a consumer under European Union law. Any dispute will be governed by the applicable law of your country of residence within the EU, and you retain the right to bring proceedings before the competent courts.