Returns & Refunds
At DSCNNCT, we believe a premium shopping experience should extend beyond the delivery of your order. If you wish to return or exchange an item, we offer a simple, transparent process in compliance with applicable European Union legislation.
Right of Withdrawal
If you have placed an order through the DSCNNCT online store, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.
To initiate a return or exchange, please contact us at support@dscnnctclo.com, including:
- Your order number;
- Your full name;
- The item(s) you wish to return or exchange;
- The reason for the return (optional).
Once we receive your request, our team will review it and provide you with the necessary return instructions.
Return Conditions
To be eligible for a return or exchange, the item(s) must:
- Be in their original condition;
- Show no signs of use beyond what is necessary to inspect the nature, characteristics and fit of the item;
- Not have been washed;
- Be free from odours, stains or damage;
- Have all original tags attached;
- Be returned in their original packaging, including any accessories supplied.
DSCNNCT reserves the right to refuse returns that do not meet these conditions.
Exchanges
We accept exchanges for:
- A different size;
- Another available item;
- Store Credit with no expiry date.
All exchanges are subject to stock availability and the same conditions applicable to returns.
How to Return an Item
Returns from Portugal
Once your request has been approved, your return will be processed through the CTT Devolução Fácil service.
You will receive all the necessary instructions, including a return code, which can be used at any:
- CTT Post Office;
- CTT Collection Point;
- Participating Locky Locker.
There is no need to print labels or additional documentation.
Returns from Other European Union Countries
For returns originating from any other European Union Member State, DSCNNCT will provide the return address and instructions by email.
Customers may use the courier of their choice and are responsible for ensuring that the parcel is shipped with tracking and delivered to the address provided.
DSCNNCT cannot be held responsible for returns lost during transit.
We recommend keeping your proof of postage until the return has been successfully processed.
Return Shipping Costs
Unless the return is due to a manufacturing defect or an error made by DSCNNCT, return shipping costs are the responsibility of the customer.
- Portugal: Return shipping costs will be paid by the customer through the CTT Devolução Fácil service, where applicable.
- Other European Union countries: Return shipping costs are entirely the customer's responsibility.
Where the return results from a manufacturing defect or an order fulfilment error attributable to DSCNNCT, all shipping costs will be covered by the brand.
Refunds
Once the returned item(s) have been received and inspected, your refund will be issued using the same payment method used for the original purchase.
Refunds will be processed within a maximum of 14 days from receipt and inspection of the returned item(s).
DSCNNCT may withhold the refund until the returned goods have been received or until proof of return shipment has been provided, whichever occurs first.
Where the right of withdrawal is exercised, the original standard delivery costs paid by the customer will also be refunded. Any additional costs resulting from the customer's choice of a premium or expedited delivery service will not be refunded.
Faulty or Incorrect Items
If you receive a faulty item or an item different from the one ordered, we recommend contacting us as soon as possible at support@dscnnctclo.com, including:
- Your order number;
- A description of the issue;
- Photographs clearly showing the problem.
Following assessment, DSCNNCT will, where appropriate, replace the item, repair it, or issue a full refund, while also covering all associated return shipping costs.
Contact
If you have any questions regarding returns, exchanges or refunds, please contact us at:
Email: support@dscnnctclo.com
Our team will respond as soon as possible.